Return & Refund Policy

Last Updated: [12/11/2025]

At Trendora, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. No Return Policy

We follow a strict No Return Policy. Once an order is placed and successfully delivered, it cannot be returned or refunded under normal circumstances.

2. Damaged Product

In the rare case that a customer receives a damaged or defective product, we are happy to assist with a free replacement.

Conditions for Replacement:

• The product must be damaged at the time of delivery.
• The customer must record a clear unboxing video from start to finish.
• The unboxing video is mandatory and must be shared with us as proof.
• Without an unboxing video, replacement requests will not be accepted.

3. Replacement Process

• Once the unboxing video is verified, we will initiate a free replacement of the damaged product.
• No extra charges will be applied for the replacement.
• We aim to dispatch the replacement as quickly as possible, depending on product availability and logistics.

4. How to Contact Us

For damaged product issues, customers can contact us via:

Our support team will guide you through the replacement process.