All orders are packed and shipped within 1–3 days after order confirmation, including weekends and holidays. Once your order is shipped, you will receive a shipping confirmation email along with your tracking number to track your order easily.
2. Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, contact us immediately at [support@trendoraonlineshop.com]. We can only modify the address if the order has not yet been processed for shipping.
3. Order Tracking
Once your order is packed and dispatched, you will receive a tracking link along with your order details via email or on your registered mobile number, allowing you to track your shipment easily. If you face any issues or need assistance, you can contact us anytime via WhatsApp or email..
4. Lost or Stolen Packages
After placing an order, you will receive complete tracking details via email or on your registered mobile number. In case your package is lost or stolen during transit, Trendora takes full responsibility and will arrange a replacement product for you.
5. Damaged Items
If you receive a damaged product, please share an unboxing video clearly showing the item and its packaging by emailing us at [support@trendoraonlineshop.com]. Once our team reviews the video and verifies the issue, we will arrange a replacement product for you.
Final Instructions:
1. Customization: Replace all [placeholders] with your specific business information (email, address, country, shipping costs, etc.).
2. Legal Review: Have these documents reviewed by a lawyer to ensure compliance with local laws in your country and the regions you ship to.
3. Website Placement: Create four separate pages on your website for these policies and link to them prominently in your website footer and during the checkout process.
4. Razorpay: Ensure your website’s checkout process clearly indicates that payments are processed by Razorpay and links to their terms.
These documents provide a strong legal foundation for your ecommerce store. For further customization based on specific legal requirements in your jurisdiction, please consult with a legal professional.
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